Cancellation policy

Cancelling before dispatch

You can cancel any order, in full or in part, free of charge, at any time before it is dispatched.

Go to Your account → Orders and choose Cancel, or email info@qyroviafab.com with your order number. Prepaid orders are refunded in full, including delivery charges, to the original payment method.

Because we aim to dispatch within 2 working days, the window is short. Tell us as early as you can.

After dispatch

Once the parcel is with the courier we cannot recall it. Use the return route in our Return Policy instead — you have 7 days from delivery, and reverse pickup is free.

If you refuse the parcel at the door, it comes back to us and we refund the item value. Where the order was prepaid and below the free-delivery threshold, the outbound delivery charge is not refunded.

When we may cancel

We may cancel an order, wholly or partly, if:

• The item turns out to be unavailable or was oversold
• The price or description was obviously and unmistakably wrong
• Your delivery address is outside our serviceable area
• Payment fails, is reversed, or does not clear our fraud checks
• We cannot reach you on the phone number or email you gave us, after reasonable attempts
• The order appears to be for unauthorised commercial resale
• An event beyond our control prevents fulfilment

We tell you the reason by email, and refund you in full within 7 working days. We do not charge a cancellation fee in any of these cases.

Cancelling a made-to-order item

Made-to-order and personalised pieces can be cancelled free within 12 hours of confirmation. After that, cutting has usually begun and the order cannot be cancelled.

Refund timelines

See the Refund Policy.

Contact

info@qyroviafab.com · +91 9975399914 · Monday to Saturday, 10:00–18:30 IST