Delivery and shipping policy

Where we deliver

We deliver across India, to every PIN code our courier partners service. Enter your PIN code at checkout to confirm serviceability. We do not currently ship outside India.

A small number of remote, restricted and island PIN codes are served only by surface transport and take longer. We will tell you at checkout if yours is one.

What it costs

Order value	Delivery charge
₹999 and above	Free
Below ₹999	₹79 flat
Cash on delivery	₹49 handling fee, added at checkout

Charges are shown before payment. There are no charges added after you pay.

How long it takes

Dispatch: within 2 working days of order confirmation. Orders placed after 2 pm, on Sundays, or on a public holiday are processed on the next working day.

Delivery, after dispatch:

Zone	Working days
Kolkata and West Bengal	1–3
Metros — Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Ahmedabad	2–5
Other cities and towns	4–7
North-East, Jammu and Kashmir, Ladakh, Andaman and Nicobar, Lakshadweep	7–12

These are working-day estimates, not guarantees. Festival peaks, weather events, strikes and regional restrictions can extend them. Made-to-order and pre-order items carry their own timeline, stated on the product page.

Tracking

You get an AWB number and a tracking link by email and SMS at dispatch, and a live status in Your account → Orders. Tracking can take up to 24 hours to start updating after the number is issued.

Delivery attempts

The courier attempts delivery up to three times. Please keep the phone number you gave us reachable — a missed call is the single most common cause of a failed delivery.

If all three attempts fail, or the address is found to be incorrect or incomplete, the parcel returns to us. We will refund the item value; the outbound delivery charge is not refunded where the failure was caused by an incorrect address or an unreachable phone number.

Cash on delivery

Available on orders up to ₹5,000 in serviceable PIN codes. Please keep the exact amount ready. Some courier partners accept UPI at the door; that is at their discretion, not ours.

A customer with repeated undelivered COD orders may be limited to prepaid orders. We will tell you if that applies.

Checking your parcel

Please record an unboxing video if the outer packaging looks tampered with, opened, re-taped or wet. Without it, a claim for a missing or damaged item is very hard to substantiate with the courier — this protects both of us.

Refuse a visibly damaged parcel at the door where you can, and tell us the same day at info@qyroviafab.com or +91 9975399914.

Damage, loss and shortage in transit

Report a shortage, breakage or wrong item within 48 hours of delivery, with photographs of the item, the packaging and the shipping label. We investigate with the courier and, once confirmed, replace the item or refund you in full. You are not charged for our courier's mistake.

If a parcel is marked delivered but you have not received it, tell us within 48 hours. We will raise a proof-of-delivery request with the courier and revert within 7 working days.

Multiple parcels

An order with several items may ship in more than one parcel, sometimes on different days, at no extra cost. Each parcel gets its own tracking.

Packaging

Bedding ships in a reusable cotton bag inside a recyclable corrugated carton. We use paper tape and no single-use plastic filler. Please flatten and recycle the carton.

Questions

Email info@qyroviafab.com or WhatsApp +91 9975399914 with your order number. Hours: Monday to Saturday, 10:00–18:30 IST.