Grievance redressal

Level 1 — Customer support

Most things are resolved here, usually the same day.

• Email: info@qyroviafab.com
• Phone and WhatsApp: +91 9975399914
• Hours: Monday to Saturday, 10:00–18:30 IST

Please quote your order number. We acknowledge within 24 hours and resolve within 7 working days.

Level 2 — Grievance Officer

If Level 1 has not resolved your complaint, or you did not get a response in time, escalate to our Grievance Officer, appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and under the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer QYROVIA FABRICS PRIVATE LIMITED 3rd Floor, North Block, ANo-312, Astra Towers, 2C/1, Rajarhat, New Town, North 24 Parganas, West Bengal 700161, India Email: info@qyroviafab.com — subject line "Grievance escalation"

The Officer acknowledges within 48 hours and disposes of the complaint within 30 days, in writing, with reasons.

Level 3 — Data protection complaints

If the complaint concerns your personal data and our Grievance Officer has not resolved it, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Level 4 — Consumer forums

Your rights under the Consumer Protection Act, 2019 are unaffected by anything in our policies. You may:

• Call the National Consumer Helpline on 1915, or use the NCH app or portal
• File online through the e-Daakhil portal
• Approach the District, State or National Consumer Disputes Redressal Commission with jurisdiction

What helps us fix it faster

Your order number, what you expected, what happened instead, dates, and photographs where the complaint is about the goods. Screenshots of any previous correspondence with us are useful too.

What we track

Every complaint is logged with a reference number, an owner and a due date. We review the log monthly for patterns — a repeated complaint about a product usually means something upstream needs fixing, and that is the point of keeping the record.