Refund policy

When a refund is due

• You cancelled before dispatch
• A return passed our quality check
• We cancelled the order, or could not fulfil it
• The item arrived damaged, defective, or was not what you ordered
• We charged you twice, or charged the wrong amount

How much comes back

Situation	Item value	Delivery charge	COD handling fee
Cancelled before dispatch	Full	Full	Not charged
Our error — wrong, damaged or defective item	Full	Full	Refunded
Change of mind, order above ₹999	Full	Was free	Refunded
Change of mind, order below ₹999	Full	Not refunded	Refunded
Delivery failed — wrong address or unreachable phone	Full	Not refunded	Not charged

A discount applied to the order is apportioned across the items. If you return part of an order, the refund is the amount you actually paid for those items after the discount, not their listed price.

If returning an item takes the order below the threshold for a discount or a free gift, the value of that benefit is adjusted from the refund. We show this calculation on the refund note.

Where the money goes

Prepaid orders are refunded to the original payment instrument — the card, UPI handle, wallet or bank account you paid from. We cannot redirect a refund to a different account; that is an RBI requirement, not our preference.

Cash-on-delivery orders are refunded by NEFT or IMPS to a bank account you nominate. We will ask for the account holder name, account number and IFSC. We never ask for your card number, CVV, PIN or OTP for a refund — anyone who does is not us.

Store credit is available if you prefer it, is issued instantly on approval, never expires, and can be combined with other offers.

How long it takes

Stage	Timeline
We approve the refund	Within 24 hours of the item passing quality check
We instruct the gateway or bank	Within 7 working days of approval
Money appears in your account	UPI 1–3 working days · Cards 5–7 working days · Net banking 3–5 working days · Wallets 1–2 working days · NEFT for COD 3–5 working days

The second leg is controlled by your bank or card issuer, not by us. We will give you the ARN or UTR reference so you can trace it with them.

If a refund is late

If the money has not reached you 10 working days after we confirmed the refund, write to info@qyroviafab.com with your order number. We will share the gateway reference and follow it up with the bank. Under RBI's harmonised turnaround-time framework, a failed or delayed reversal may attract compensation from the bank concerned; we will help you claim it.

Cancelled or reversed payments

If a payment is deducted but the order was not created, the amount is auto-reversed by the gateway, usually within 5–7 working days. If it is not, send us the transaction reference and we will trace it.

Partial refunds

We may refund part of an amount where only some items are returned, where a returned item is missing its packaging or a free gift, or where an item shows signs of use beyond what is needed to inspect it. We always explain the deduction in writing before processing.

Contact

info@qyroviafab.com · +91 9975399914 · Monday to Saturday, 10:00–18:30 IST