Return and exchange policy

The short version

You have 7 days from delivery to raise a return. The item must be unused, unwashed, unaltered, with all tags and original packaging intact. We arrange a free pickup from your address. Refunds are processed within 7 working days of the returned item passing our quality check.

How to raise a return

1. Go to Your account → Orders, open the order, and choose Return or exchange. Or email info@qyroviafab.com with your order number.
2. Tell us the reason and, for a damage or defect claim, attach photographs.
3. We schedule a pickup, usually within 2–3 working days. You get a confirmation with the pickup window.
4. Keep the item ready in its original packaging with tags attached.
5. If your PIN code is not serviceable for reverse pickup, we will ask you to self-ship and will reimburse a reasonable courier cost, up to ₹150, on production of the receipt.

What we can take back

• The size or fit is wrong
• The colour or texture is materially different from the listing
• The item arrived damaged, defective or stained
• We sent the wrong item or a wrong quantity

What we cannot take back

• Anything used, washed, worn, altered, tailored or laundered
• Items with the tag removed or the hygiene seal broken
• Innerwear, socks and any intimate garment, for hygiene reasons, unless the item is defective or we sent the wrong thing
• Custom, made-to-measure or personalised pieces
• Items marked Final sale or Clearance on the product page
• Free gifts and promotional add-ons, which must be returned with the main item for a full refund
• A return raised after the 7-day window has closed

Natural variation is not a defect

Dyed natural fibres vary in shade between batches. Linen and handloom cotton carry slubs, small knots and irregular weave. These are characteristics of the cloth, and a return on that basis will be treated as a change-of-mind return rather than a defect claim.

Exchange

You can exchange for a different size or colour of the same product, subject to stock. We ship the replacement once the original is picked up and passes inspection. If the replacement costs more, we send a payment link for the difference; if it costs less, we refund the difference.

Each item can be exchanged once. After that, a return and a fresh order is the cleaner path.

Quality check

Every returned item is inspected on arrival. If it fails — used, washed, damaged by you, missing tags or parts — we will tell you with photographs and ship it back to you at no cost to you. We do not silently reject returns.

Refunds

Timelines and methods are in the Refund Policy.

Cost

Reverse pickup is free. Where the return is a change of mind and the order was below the free-delivery threshold, the original outbound delivery charge is not refunded. Where the fault is ours, everything is refunded, including delivery.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 in respect of goods that are defective or not as described.

Contact

info@qyroviafab.com · +91 9975399914 · Monday to Saturday, 10:00–18:30 IST